Senior Client Operations Associate

Incisive Ltd

Posted on Sep 23, 2022 by Incisive Ltd

London, United Kingdom
Immediate Start
£55k - £65k Annual

Senior Client Operations Associate

Our client, an Investment Management Company are seeking a proactive and professional individual to serve as a Senior Client Operations Associate. Candidate's must have a track record of 5-7 years in private client operations gained from within the Investment Management arena or similar environment This is very much a hands on role within a small team and the successful candidate will have to be flexible and be able to handle a varied role which will involve assisting with a number of different processes of delivering first-class client service and be familiar with a wide range of onshore and offshore high net worth financial processes. The position requires a high level of attention to detail, proactivity and flexibility in understanding clients' financial arrangements and addressing their needs.

Duties and Responsibilities
To manage the operational aspects of the client account opening process covering:
- To work on the whole account opening process from the production of the physical account opening documents to the completion of the client on-boarding.
- To ensure the correct set up of client data in the systems to allow data to flow where appropriate.
- To work with external custodians to ensure the custody accounts are correctly established.
- To ensure that incoming client funds and assets are correctly instructed and recorded in the platform.
- To ensure that processes and controls are in place for true segregation, offshore rules regarding UK situs assets and investor visa accounts.
- To review and maintain procedures for the Operations function to ensure they are correct and up to date

Oversight of daily reconciliation process:
- To ensure all asset static including prices are correctly set-up at the custodian and internal systems
- To ensure all cash and stock breaks are investigated daily between the custodian and the street and resolved in a timely manner
- Oversight of timely resolution of all outstanding cash and stock break between the 2 internal systems (SWP and APX) by the 3rd party vendor

To assist with the operational aspects of implementation and integration of a client reporting function:
- oversight of the production of all client output in a timely manner in accordance with internal guidelines
- review the accuracy of all output produced for clients
- assurance that all regulatory required information is reported to clients
- production of all portfolio and asset performance figures for period portfolio valuations
- verification of reports and performance information
- Oversight of all tax reporting in relation to the private client business, including primary contact for HMRC, and also production of client tax reports (UK and US)

Portfolio monitoring and operational risk control:
- To ensure that daily feeds from custodians are reviewed and updates made to the platform where appropriate
- To investigate and resolve any trade processing issues that may arise including failing trades
- To ensure that any dividends, interest payments or corporate actions are correctly recorded and processed in the platform
- To monitor and review the incoming price and rate feeds

The successful candidate will have:
- Experience in managing external service provider relationships such as onshore and offshore custodians, ISA administrators and tax reporting providers
- Articulate, self-motivated, a quick learner and team player
- Great attention to detail
- A broad understanding across multi assets such as Fixed Income, equity, collective investment schemes and different investment schemes such as ISAs and SIPPs.
- Can also demonstrate experience in dealing platforms, reconciliations, client valuations, data integrity, corporate actions, transitions, client payments, and post trade compliance
- A calm pragmatic approach and solutions focused approach, with the ability to deliver consistent results.
- High level influencing and negotiation skills and ability to articulate complex points and abstract concepts concisely and clearly.
- Awareness of industry standards and developments
- Experience in using SWP, APX and CGIX will be desirable.
- Excellent communication skills

The successful candidate should be capable of further developing the operational procedures and practices within a growing business

Reference: 1738770272

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