Business Services Manager, Network Information Security, New Ventures

Posted on Jan 23, 2019 by PWC-1

London, London United Kingdom
Immediate Start
Annual Salary

PwC is driving major change across information & cyber security by building a centralized model to provide security services across the entire member firm network.

Mandated at the network level, Network Information Security (NIS) operates outside IT & is responsible for this major program initiative, from definition of the security strategy to execution of the global Cyber Readiness Program, moving from local to global services.

Our mission is to identify, control & reduce the attack surface across the member firm network while increasing our adversaries' cost of attack.

In order to deliver the Cyber Readiness Program the NIS team is structured into the following Pillars:

  • Information Security Risk & Compliance (ISRC)
  • Chief Information Security Office (CISO)
  • Security Architecture, Engineering, Innovation & Transformation (SAEIT)
  • Cyber
  • Business Services
  • Chief of Staff

NIS are building the first global cyber security function at PwC. Our mission protects 223,000 PwC members across 157 member firms worldwide as well as our global clients.

If you are seeking an exciting career with the scope to grow your security skills through major change on a global scale, then NIS will empower you to do so.

The Business Services pillar within NIS is responsible for the following services:

  • Client Interaction
  • Client Contracts
  • Customer Relationship Management
  • Business Integration

If you love working with stakeholders across differing complex business environments then this is the place for you. As a member of the Business Services team you will be the focal point within NIS to support the PwC client facing teams on challenging problems, offering in depth expertise around our internal security posture to ensure credibility and confidence in the handling of client data.

In addition you will work to support our internal customer network, made up of 157 firms across multiple countries. Here the focus will be on leading and supporting the integration of local security teams into the NIS organisation driving a consistent and cohesive security strategy throughout the business.

Scope of Responsibility

The Client Interaction team works closely with US and global risk management, security, and IT organizations, and is responsible for the following tasks

  • Building Client trust in PwC's security posture
  • Satisfying stakeholder needs related to security control requirements and regulatory compliance
  • Working with business, IT, and global teams as a representative of the risk management organization
  • Representing the IT and NIS organization when meeting directly with PwC clients regarding MSAs, SOWs, and RFP responses

Strategic & Technical Orientation / Job Content

Business Services skills matrix

  • Management of SDC service delivery including reporting and metrics
  • Management of client interaction triage processes
  • Questionnaire delivery - including quality and SLAs
  • Ownership of knowledge center maintenance


  • Plan, manage and conduct client engagements
  • Evaluate & articulate PwC's security posture to clients to support sales teams.
  • Address security risk utilizing standardized and consistent methodology.
  • Manage relationships across PwC Lines of Service
  • Map existing Line of service risks to NIS service catalogue
  • Provide consultancy throughout service integration

An effective Client Interaction candidate will also possess the following skills

  • Analytical Inquisitive nature and intuition regarding what questions to ask, when, and their relative significance.
  • Technical Broad understanding of security technology.
  • Business High level understanding of PwC's business model, service offerings, and business operating environment as it pertains to the firm's threat landscape. Ability to frame threats and exposures in a business context recognized by non-technical staff and executives.
  • Domain landscape Knowledge of assurance and technical security principles
  • Communication Ability to leverage business communication skills to inform, persuade, and teach stakeholders across a global network of member firms' staff and leadership to enable effective information security activities and processes in line with the cyber readiness program

About PwC

We're one of the world's leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Reference: 619614196

Similar Jobs

Information Security Manager

City, London United Kingdom

Qurated Network Limited

Business Venturing Director

London, London United Kingdom


Information Security Assurance Manager

London, London United Kingdom

IQ Telecom

Information Security Program Manager

London, London United Kingdom