Regional Operations Centre Operator
Posted on Sep 23, 2022 by Hays Specialist Recruitment
Call handler, inbound call
Job Role - Call Operator
Location - Hertfordshire
Salary - £13p/h
Must Hold Valid U.K Driving Licence & Car Owner
I am currently supporting a government funded organisation in Hertfordshire with their recruitment for a Call Handler to start off on a temporary basis before transitioning into a Full time permanent position. This is a new and exciting role, and you will be responsible with handling the calls coming in from clients, customers and operators. Managing the inbound calls and making the relevant outbound calls effectively. There will be an element of administration duties between calls and full training will be provided. They are offering a competitive annual salary range of £25-26,000. This is a shift base working pattern (6 days on 3 days off). Rising after probation once gone permanent to £28-29,000 p/a.
Required Skills Essential.
Proficient customer service experience. Sound telephone experience. Proven administration experience. Call Centre Experience. The ability to communicate effectively, verbal and written and multitask. Sound experience of working towards targets and service standards. The ability to work under pressure. Self-motivated. PC literate (Microsoft packages
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.