1st line Service Desk Analyst- 6 months - onsite at Bristol

Certes Computing Ltd

Posted on Sep 23, 2022 by Certes Computing Ltd

Bristol, Somerset, United Kingdom
IT
Immediate Start
£160 - £200 Daily
Contract/Project

Bristol based client
1st Line Support Analyst
£160 - £200 per day
Inside IR35 using an umbrella
6 months
Bristol
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds.

we require 1st line specialist individual who is able to come on-site 5 days a week Monday to Friday, the role is available immediately the right individual will have first-line support with experience in Microsoft 365 and Azure.

Responsibilities:
You will:
*Be responsible for providing a broad spectrum of IT support with a strong emphasis on customer service.
*It's essential that the individual has experience in one of; Microsoft365/Azure/Intune as well as a good working knowledge of Windows 10 in an enterprise environment
*Manage allocated Incidents and Service Requests through to a satisfactory conclusion, ensuring that all reported incidents and requests are resolved within SLA targets
*Provide 1st line & 2nd line support for all IT Services
*Ensure the asset inventory is maintained
*Support Problem investigations
*Communicate effectively with all key internal and external stakeholders
*Proactively suggest and deliver improvements to administration and coordination of activity relating to team processes and objectives
*Actively contribute to the expansion of the IT knowledge database

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Reference: 1738079889

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