Customer Support Engineer - Smart Metering

Morpheus Talent Solutions Ltd

Posted on Sep 23, 2022 by Morpheus Talent Solutions Ltd

Manchester, Lancashire, United Kingdom
IT
Immediate Start
£35k - £40k Annual
Full-Time

Customer Support Engineer - Smart Metering

My client is a global leader in smart metering, globally they some of the biggest energy providers are using their technology and they are venturing out of into other verticals including electric cars. Due to recent promotions within the team, they are seeking a customer Support Engineer with a background in electrical or electronic engineering and industry experience in smart Metering in either gas or electricity to help service customers across the UK, they key for this role is to provide technical product support relating to UK meters to external customers. This is a non-traditional helpdesk work and therefore experience conducting technical L2 support such as; in depth investigations to metrology of device, Assist, visit and capture device, supporting second generation device, with most of the support to customers being remote. Currently the team uses the MSD365 ticketing system such MSD365 but will be moving to ServiceNow. In the future the role could include electric vehicle support as my client has acquired EV companies

Customer Support:

  • Support during the E2E testing and production operation phases for customers.
  • Customer requirements and provide advice to appropriately tailor metering product solutions.
  • Communicate customer requirements to Product Managers.

Product Performance:

  • Monitor the performance of client metering products in use and provide feedback to Product Managers.
  • Support quality improvement process
  • Utilise technical experience to identify meter requirements and test processes.

Product Testing:

  • Review product test coverage in development, manufacture and refurbishment processes to ensure designated customer requirements are sufficiently covered.
  • Report product status, risks and observations to Product Management to ensure appropriate course of action can be agreed.

Sales Support:

  • Provide technical product support to sales teams.
  • Support demonstrations of metering products.

Customer training:

  • Contribute to training material for metering products.
  • Support training sessions and demonstrations to customers.

Industry Interface:

Contribute knowledge and experience to product development.

Collaboration:

  • Cooperation and coordination with Program Management, Product Management and GRD teams
  • Cooperation and coordination across client sites (leverage synergies and best practices)
  • Appropriate interfacing with quality management and process improvement (quality focus and continuous improvement)

Technical consultancy and support:

  • Attendance at customer meetings and preparation of appropriate documentation and presentations.
  • Contribute to the provision of meter technical documentation.

Qualifications:

  • Professional experience: Engineer with several years of experience in metering industry.
  • Project experience: History of managing and working as part of a team but also ability to work independently in the field.
  • Analytical and problem-solver
  • IT & Computer infrastructure (Test environment)
  • Testing (define cases, create documents, execution)
  • Documentation, test specification

My client will be looking at a hybrid model of working, 3 days in the office and two days from home, they offer a 10% bonus and a generous car allowance.

Reference: 1738078861

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