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Service Design Lead


Posted on Sep 23, 2022 by Venesky-Brown

Glasgow, Lanarkshire, United Kingdom
Immediate Start
£800 - £800 Daily
Venesky-Brown's client, a public sector organisation in Glasgow/Edinburgh, is currently looking to recruit a Service Design Lead for an initial 6 month contract - with the potential to extend - on a rate of £800/day (inside of IR35). Due to the current circumstances these roles will be remote based for the foreseeable future.

  • Coordinate the design of services, strategies, and policies to ensure business requirements and user needs are being met.
  • Manage relationships and communicate with stakeholders at all levels - influencing, questioning and coaching them.
  • Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
  • Advise on which service design tools and methods to use.
  • Champion design for users for whom assisted digital and/or accessibility technologies are required to access a service.
  • Lead the prototyping and validation proposed design solutions using a variety of prototyping tools.
  • Make and guide on design decisions and communicate how decisions have been reached.
  • Mentor, coach and train junior design colleagues and assure that their work meets the required standards.

Essential Skills:

  • Experience in a lead role in a digital service design setting, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, managing design teams, and delivering service outcomes based on user, staff and organisational needs.
  • Experience of translating user needs into inclusive service patterns and concepts.
  • Ability to think, act and communicate strategically in such a way as to stimulate conversation and collaboration, influence and lead thinking as appropriate.
  • Knowledge of other user centred design practices and experience of collaborating with them for service delivery.

If you would like to hear more about these opportunities please get in touch.

Reference: 1738078827

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