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Service Architect - SC Cleared

Whitehall Resources Ltd

Posted on Sep 23, 2022 by Whitehall Resources Ltd

England, United Kingdom
Immediate Start
Annual Salary

Service Architect - SC Cleared

Whitehall Resources are currently looking for a Service Architect - SC Cleared on a remote basis for an initial 6-month contract.



The objective of the Service Architect is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements. These deliverables are produced by the Service Architect in collaboration with other business units. The Service Architect is responsible for the design of Service Offerings and the Service Design and Implementation for customers.

The successful candidate will be responsible for the creation of the following components:
- Service organisation design.
- Service management process/procedure definition.
- Customer engagement (to agree processes & interfaces).
- Process work instruction.
- Service desk design.
- Service reporting design.
- Service management tool design.
- Service management/design proposals to customers.
- Service management consultancy.
- Change Requests for projects which require out of scope deliverables.
- The Service Architect can be engaged during any of the following phases of the service life cycle but is usually focused on Transition.

Essential Competencies
- Knowledge of ITIL v3.
- Service Design/Architecture experience.
- Service Implementation background.
- Service Management Tool Design & Specification experience

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

Reference: 1738033665

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