SC Cleared Service Architect
Posted on Sep 23, 2022 by fortice
Duration: 6 months
MUST BE PAYE THROUGH UMBRELLA
We are heading up a recruitment drive on behalf of a global IT consultancy that require an SC Cleared Service Architect to join their team on a major government project that is based remotely.
Service Architect, Service architecture, Service Design/management, ITIL v3, service desk design, service tool design.
The objective of the Service Architect is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements. These deliverables are produced by the Service Architect in collaboration with other business units.
The Service Architect is responsible for the design of Service Offerings and the Service Design and Implementation for customers.
The successful candidate will be responsible for the creation of the following components:
Service organisation design.
Service management process/procedure definition.
Customer engagement (to agree processes & interfaces).
Process work instruction.
Service desk design.
Service reporting design.
Service management tool design.
Service management/design proposals to customers.
Service management consultancy.
Change Requests for projects which require out of scope deliverables.
The Service Architect can be engaged during any of the following phases of the service life cycle, but is usually focused on Transition.
Commitment & Enthusiasm.
Flexible to travel.
In-depth Problem Solving skills.
Design & Innovation.
Knowledge of ITIL v3.
Service Design/Architecture experience.
Service Implementation background.
Service Management Tool Design & Specification experience