Collections and Recovery Advisor
Posted on Sep 23, 2022 by Hays Talent Solutions
Collections and Recovery advisor, Fully remote, Competitive hourly pay
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.
Hays are recruiting for an exciting opportunity for a Collections and Recovery Advisor to join our client on an ongoing long term temporary assignment for an approximate duration of 12 months.
Assignment type: Temporary, ongoing basis where you will be engaged via Hays
Working environment: Fully remote - 6 days training over 2 weeks face to face locally
Hours per week: 37.5
Pay type: Competitive hourly pay rate
Your new role -
You will be speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle.
You will balance customer needs against commercial viability and company brand values, you will also support management in change activities to enable process improvement and regulatory compliance.
You will be capable of handling conflict, negotiating, and avoiding confrontation with the ability to prioritise tasks.
You will be able to extract information by using appropriate questioning techniques, to make informed decisions to optimise cash collection and to resolve any potential breaches of contract.
What you will need to succeed -
You will have previous collections and recovery experience.
You will have telephone customer service experience in a B2C (business to customer) financial services environment
You must be articulate and have both excellent verbal and written business English skills.
You will be a competent user of Microsoft Office packages; ideally should be comfortable using multiple packages/systems at the same time.
What you will get in return -
. Competitive hourly rate along with an annual performance related bonus.
. Hybrid working.
. Free parking on-site with access to a subsidised restaurant.
. Hays Go1 training platform which offers a library of over 70,000 courses.
. Access to Ben - a flexible employee benefits portal offering support across wide range of topics such as mental health well-being, financial or legal matters.
What you need to do now -
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
For any further information please speak to: Shanteece Munroe