Service Desk Analyst - 6 months Contract - £200 PD circa

IntecSelect

Posted on Sep 23, 2022 by IntecSelect

Oxford, Oxfordshire, United Kingdom
IT
Immediate Start
£200 - £200 Daily
Contract/Project
Service Desk Analyst

Overview:
An exciting opportunity as risen to join our client, a global leader in applying Artificial Intelligence (AI) within Life Sciences. They do this by applying the latest research, machine learning and modern high-performance computational methods to provide their service.

We're seeking a Service Desk Analyst to join us on an initial 6 month contract.

Role & Responsibilities:
Serve as the first point of contact for customers seeking technical assistance and guidance
Act as a focal point for customers and colleagues alike for communications around issues and requests
Perform basic troubleshooting using knowledge articles and help the continuous improvement of the knowledge repository
Determine the best solution based on the issue and details provided by customers
Pass on any feedback or suggestions by customers to the appropriate team
Identify and suggest possible improvements on procedures

Essential Skills & Experience:
Customer-oriented and passionate about good service
Experience working within a Technical Service Desk role
Experience troubleshooting basic technical issues
Diligent in your approach to recording details accurately
Excellent communication skills

Package:
£200 Per Day, 6 months rolling
Inside IR35
Onsite 5 days per week - 9am-5pm
Location: Oxford

Reference: 1737933223

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