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IT Support Analyst

Syntax Consultancy

Posted on Sep 23, 2022 by Syntax Consultancy

Malton, Yorkshire, United Kingdom
IT
1 Oct 2022
£25k - £25k Annual
Full-Time

IT Support Analyst

Malton (North Yorkshire)

Permanent

£25,000 + On-Call + Benefits

IT Support Analys t needed for a superb permanent career opportunity based in Malton (North Yorkshire). Start ideally in October/November 2022.

A chance to join a leading global manufacturing business. Working as part of an IT Support & Operations Team providing providing 24/7 cover on shift-rota basis.

Key experience + tasks will include:

  • Diagnosing, trouble-shooting and resolving IT support incidents for end users across a range of IT Software/Hardware.
  • Managing IT change and service requests to agreed service levels (SLAs).
  • Escalating any serious or complex IT issues to address recurring service issues.
  • Liaising with end users, external 3rd party suppliers + customers both face-to-face and remotely.
  • Ensuring IT asset management process is followed for end user devices, including user access control and licencing.
  • Must have a full UK driving licence and be open to travel to other sites.
  • On-call rota (1 week in 4), with additional on-call allowance payment.

Reference: 1737898144

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