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Helpdesk Backup - Brussels - 12-month contract

Octopus Computer Associates

Posted on Sep 23, 2022 by Octopus Computer Associates

Brussel, Belgium
IT
Immediate Start
Annual Salary
Contract/Project

[Helpdesk, Help Desk, Backup, Back Up, Windows 7, Windows 10, Dutch, French, Microsoft Office 2010, Microsoft Office 2016, MS Visio, Adobe, DOS, Active Directory, VOIP, TCP/IP, Network, IP, VPN, Contract, Freelance, Belgium, Brussels]

Helpdesk Backup - Brussels - 12-month contract

One of our important clients is looking for a Helpdesk Backup in Brussels for a 12-month contract. The day rate is negotiable.

Please find the description below:

Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.

Description:
All HELPDESK activities with following technical skills:

  • Very good knowledge of Windows 7 and 10 (Use, configuration, and troubleshooting).
  • Microsoft Office (2010/2016) very good knowledge.
  • Basic Knowledge Software (MS Visio, Adobe products, ).
  • Basic knowledge of (commands) DOS.
  • User management (use of Active Directory).
  • Basic knowledge of VOIP.
  • Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).
  • Basics of videoconferencing.
  • Basics of domotica (meeting rooms).
  • Basics of smartphones and GPRS (level troubleshooting).
  • Basics of Wifi.
  • Staging hardware (user oriented - PC, ).
  • Basic knowledge of Hardware (PC, printers and peripherals).
  • Basic knowledge of VPN.
  • Basic knowledge of IT network topology, VM Ware, software virtualization.

Additional requirements:

  • Autonomous.
  • Dutch and French oral and writing knowledge.
  • English working knowledge.
  • Good verbal communication.
  • Creation/Updates of tickets in Helpdesk Tool.
  • Respect for procedures.
  • Follow up of Checklists.
  • Take responsibility of own actions.
  • Analytic thinking.
  • Flexible.
  • Proactive.
  • Client oriented.
  • Professional.
  • Team spirit.
  • Solution oriented

If this is of interest to you then please send me your latest CV and I will contact you for more details.

Reference: 1737898118

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