3rd Line Support Engineer

Sidestep Consulting Ltd

Posted on Sep 22, 2022 by Sidestep Consulting Ltd

Chippenham, Wiltshire, United Kingdom
IT
Immediate Start
£42k - £42k Annual
Full-Time

3rd Line Support Engineer VMware Windows Windows Server

3rd Line Support Engineer

My fantastic client in Chippenham is looking for a solid 3rd Line Support Engineer to come on board on a permanent basis. The role will be to provide 2nd to 3rd Line desktop support with occasional customer site visits. The candidate will be responsible for managing and owning support tickets and driving customer issues through to resolution.

Key responsibilities for this job:

  • Respond to support calls as assigned within Service Level Agreements
  • Work as a team to deliver timely resolution to customer requests from telephone and email
  • Maintain an understanding of the internal escalation process
  • Maintain excellent verbal and written communication with the ability to communicate effectively with technical and non-technical customer at all levels
  • To be a highly motivated team player with the skills and ability to manage changing priorities
  • Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections
  • Physical Workstation and peripheral relocations
  • Performs general preventative maintenance tasks on end user devices and peripherals
  • Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets)
  • Escalate issues and involve other support teams wherever required in order to resolve an issue as quickly as possible
  • Ability to lead and mentor junior colleagues, hosting training workshop for team member
  • Internal Team Escalation - Reviewing and mentoring
  • Review internal Change Requests raised by team members, Approval or provide guidance to engineer

Knowledge and experience required:

  • Experience in managing/troubleshooting Windows Desktop Operating Systems
  • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies
  • Experience in managing/troubleshooting VMWare and/or Virtualization technologies
  • Experience in using ITIL based ticketing system (ITIL foundation preferred)
  • Knowledge of PowerShell and Scripting Tasks
  • Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
  • Desired skills in Microsoft System Centre, Intune, SharePoint and Teams calling an advantage
  • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
  • Desired 5+ years' experience in end user support

This is a permanent role paying up to £42k per annum. The client also pays for certification and offer a lot of progression.

If you are a 3rd Line Engineer with excellent experience of VMware then please forwards your CV ASAP as interviews are being arranged immediately.

Reference: 1737179325

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