Desktop Analyst

Robert Walters

Posted on Sep 22, 2022 by Robert Walters

England, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Robert Walters have partnered with the UK's leading integrated wealth management and professional services group. This role will contribute to the effective running of the Companies DTS Support team. The role will provide support to teams firm wide including Business Services, Finance, Banking & Financial Services. Support will be provided in London as well as other offices. This role will encompass travel to other offices.

Desktop Analyst

As Desktop Analyst, some of your responsibilities will include:

  • Deal with incidents & requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc.
  • Monitor the progress of incidents & requests from raise to resolution and keeping users informed of the progress
  • Timely fault diagnosis
  • Supporting the video conferencing equipment and meeting room technology, in conjunction with 3rd Party Support partner and Unified Comms Engineer
  • Raising and maintaining calls in the IT Service Management Tool where appropriate
  • Triaging faults to appropriate third-party providers or other internal support teams
  • Creating documentation for trending incidents and sharing knowledge with the Service Desk team
  • Having a good knowledge of the importance of IT systems to the business, to ensure that incidents are prioritised and escalated according to the impact and severity of the loss of service to the business.
  • Carrying out desk visits where there may be a physical problem
  • Building laptops for new joiners & replacement devices
  • Supporting the onboarding of new service and systems that transition from project to BAU
  • Assisting project teams with work that may fall outside of BAU tasks
  • Other Desktop Support related tasks

To be successful in this role, you should:

  • Have excellent communication and interpersonal skills with management, team, peers and vendors
  • Excellent resource management and planning skills
  • Ability to provide on-site local support
  • Experience of working in fast paced Desktop or similar environment
  • Attention to detail
  • Technically strong across a varied technology stack
  • Excellent analytical and problem solving skills
  • Excellent communication skills (both written and verbal)
  • Service delivery focused
  • Flexibility and reliability are essential
  • Proven experience in meeting and exceeding targets
  • Works well within both a team and individual environment
  • ITIL Foundation (desirable)
  • Relevant ITIL Intermediate qualifications (desirable)

Experience with supporting the following:

  • Windows 10
  • M365 including Azure
  • Microsoft Teams
  • Active Directory
  • Group Policy administration
  • Mobile device support (iPhone and Android)
  • Polycom Video Conferencing
  • Networking (structured cabling, TCP/IP, WAN, VLAN's)
  • PC/Laptop/VDI Image deployment

As a colleague, you will have access to benefits that include:

  • Competitive salary
  • Private medical insurance
  • Life assurance
  • Pension contribution
  • Hybrid working model (role dependant)
  • Generous holiday package
  • Option to purchase additional holiday
  • Shared parental leave

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Reference: 1737179316

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