Posted on Jan 24, 2019 by Anonymous
Standards are high within this centre of excellence; you will be tasked with giving customer support to new and existing customers who have questions and queries around its extensive range of products.
Job Title: Customer Advisor
Salary: £17,745 per annum
Reports To: Customer Service Team Manager
Hours of work: 5 days out of 7, with full availability 7am - 10:15pm (Rota)
Location: Coventry, CV1
The Customer Advisor is the front line of all customer communication on behalf of the company for post-delivery calls. It involves handling enquires and complaints via incoming calls and finding a resolution to customer issues. It involves a level of solution selling to the customer.
The role is highly diverse and will involve any manner of queries and complaints. You will need to use your initiative to find the best possible resolution for the customer and the company as our calls are not scripted.
Key responsibilities & tasks:
First point of contact for customers for post- delivery
Providing an excellent service to our customers via telephone & email
Finding, and agreeing appropriate solutions for customer complaints
Ensuring that all policies & procedures are adhered to when dealing with customers
Maintaining departmental and personal Service Level Agreements and KPIs in line with Company expectations
Ensuring all communications, both written and oral, are of the highest standard and in line with Company guidelines
Taking ownership of customer issues that have been reported/allocated to you, resolving appropriately and following up to maintain customer confidence in the brand
Where appropriate seeking advice and guidance from Line Management where cases are out of the ordinary or there is uncertainty of the nature of the issue or appropriate response
Keeping up to date with the Company's products, services and policies
Exceptional communication skills, both verbally and written
Have the ability to remain calm in a busy pressurised environment
Have the ability to negotiate and sell resolutions to the customer
Have a professional understanding of what makes first-class customer service vital, as well as flexibility, the ability to multi-task and have good problem-solving skills.
Excellent communication skills, both written and verbal
Proficient in Microsoft Word and Excel
Extensive range of benefits
Subsidised restaurant with a free healthy option daily
Free tea and coffee
Excellent rest facilities
If interested, APPLY NOW! Alternatively, please send a copy of your CV to