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Senior Applications Support

Project People

Posted on Sep 22, 2022 by Project People

Dublin, Ireland
IT
Immediate Start
Annual Salary
Contract/Project

Senior Applications Support

Contract position

Dublin, Ireland (Hybrid Working)

Great opportunity to work as Senior Application Support for a high profile, well-loved brand within IT Service Company based out of Dublin.

Key responsibilities:

  • Resolve incidents in a timely, efficient and professional manner.
  • Troubleshoot issues in a logical way following proven methodologies/best practise.
  • Take ownership for listening to, understanding and resolving customer issues.
  • Resolve problems within required timescales.
  • Escalate problems to the team leader in a timely fashion if required.
  • Follow documented business processes and adhere to customers service level agreements.
  • Provide clear and professional communication with customers.
  • Document actions taken in resolving new customer incidents.
  • Provide written or verbal work instructions.

Required Skills:

  • 7+ years working experience in IT
  • Excellent SQL skills - mandatory core skill
  • Strong understanding and knowledge of Unix/Linux
  • Excellent understanding of relational databases (PostgreSQL, Oracle)
  • Desired knowledge of Wildfly, AWS, Apache and Unix Scripting is an advantage
  • Good Understanding of XML-based web service protocols, eg SOAP
  • Experienced in using a defect management application, eg Jira

If interested and would like to find out more please send your CV to (see below)

Project People is acting as an Employment Business in relation to this vacancy.

Reference: 1737157487

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