Senior ServiceNow System Administrator

Posted on Sep 21, 2022 by Methods Business and Digital Technology Limited

Not Specified, United Kingdom
Immediate Start
£60k - £60k Annual

Job Title - ServiceNow Senior Systems Administrator


Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around our citizens.

At Methods we believe in working with a human touch which sets us apart from other consultancies, system integrators and software houses. We do not focus solely on profits or targets; we have a customer-centric value system and focus on doing what is right for our clients.

Job scope:

Methods is an accredited ServiceNow partner and due to significant growth and success is expanding its ServiceNow practice. The ServiceNow Senior System Administrator is a senior technical resource that possesses advanced administration capability and is able to design, build, and customize ServiceNow applications and services.

The ServiceNow Senior System Administrator will oversee the maintenance of the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and undertaking ServiceNow software releases as required.

The ServiceNow Senior System Administrator may be required to oversee and guide junior or less experienced members of the admin team, to ensure that all live service activities are correctly carried out in line with best practice.


The ServiceNow Senior Systems Administrator will manage and confidently execute the following

  • Plan and perform routine maintenance to include performance monitoring and error identification/remediation
  • Manage Update Set creation and migration
  • Manage and resolve incidents against ServiceNow applications
  • Schedule and verify instance clones
  • Lead ServiceNow upgrade planning and execution
  • Manage Instance Security, User/Group Access/Access Control Lists

Essential Skills:

  • Advanced-level knowledge of ServiceNow as a user and administrator.
  • Enterprise and/or IT Service Management experience.
  • Delivery and administration track record

Desirable Skills

  • Scripting knowledge eg. Javascript, Python, HTML
  • Team leader experience
  • Mentoring and support experience

Reference: 1736451035

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