UCaaS Engineer - Opensource - Asterisk - Kamailio - Freeswitch

Posted on Sep 21, 2022 by AspireCom

London, United Kingdom
IT
Immediate Start
£40k - £45k Annual
Full-Time

International UCaaS service provider are looking for an experienced VOIP/UCaaS Engineer to work in a hands-on engineering position to support, monitor, and maintain operational support for the core network of the Unified Comms Service. As the UCaaS Ops Engineer you will be expected to support the development and implementation of new products and services relating to the Unified Communications platform. You will be Embedded into the DevOps structure, and provide support and guidance to the other members of the team. In addition, you will work with the Engineering and Development teams to transition new operational processes into the wider team.

Duties include monitor/respond to incidents across unified communications Service. Provide technical support to internal DevOps teams to deliver complex projects. Perform and or coordinate root cause analysis for production errors. Design and implement procedures for troubleshooting and maintenance. Be available on the On-Rota for out of business hours support of the platform. Provide SME (3rd/4th line) support across all VC & UC and Networking technologies/infrastructure.

Provide technical support on UCaaS/Networking projects both inside and outside of the team.
Perform & support planned complex configuration changes when required across various components of Gamma's Unified Communications Service.
Identify where Automation Frameworks are required and implement (or act as support for the team to implement) accordingly.
Provide support to other UCaaS Ops Engineers & UCaaS Platform Engineers on Upgrade projects.
Work with Support, Engineering and Development teams to ensure all current & future Application & Services are monitored with alerts.

Its essential that you have experience of opensource voice technology covering one of the following Asterisk/Kamailio/FreeSwitch/WebRTC/RTP Engine).

Reference: 1736293851

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