Head of Service Desk

Lynx Recruitment Ltd

Posted on Sep 21, 2022 by Lynx Recruitment Ltd

Not Specified, United Kingdom
IT
Immediate Start
£55k - £55k Annual
Full-Time

Lynx are currently recruiting for a rapidly growing software company based in Leeds that are seeking an experienced Head of Service Desk to their team.

The Service Desk needs a leader who will look beyond the day-to-day, and make the Service Desk a proactive part of Customer Success, keeping customers happy and helping them achieve more.

Head of Service Desk Responsibilities:

  • Work with the Head of Customer Success to define a vision for Service Desk and how it fits into the bigger picture
  • Revitalize the Service Desk team, helping to establish new processes both within the team and for interaction between Service Desk and the wider company
  • Use a data-driven approach to understand where Service Desk is succeeding - and where it could improve - using technology as appropriate and with the support of the wider Customer Success function and technical leadership
  • Use data to monitor the progress of the Service Desk function toward the vision established

Below are the Head of Service Desk essentials:

  • Experience in customer-centric organisations, with an understanding of Customer Success culture and how Service Desk activity fits into that
  • A history of leading service desk teams, and an understanding of what it means to be a leader
  • A data-informed mindset and a focus on continuous improvement
  • Excellent communication skills

If you would be interested in the Head of Service Desk role, or you know of someone who would then please get in touch.

Reference: 1736246815

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