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IT Support Analyst x2

Proactive Appointments

Posted on Sep 21, 2022 by Proactive Appointments

Guildford, Surrey, United Kingdom
IT
Immediate Start
£22k - £24k Annual
Full-Time

IT Support Analyst x2

Guildford - Onsite 5 days per week

Our Client based in Guildford,Surrey are looking for 2 1st Line support technician to join the team on a permanent basis. You will be working on the service desk to diagnose and solve technical queries in order to support customer across the UK and EMEA region.

Responsibilities:

  • 1st line technical support
  • To ensure all customer tickets are logged into the support desk system
  • To gather all relevant information and ensure all necessary data has been provided for troubleshooting
  • To investigate and resolve customer queries in a professional and empathetic manner
  • To engage with Customers after initial diagnosis and ensure all relevant data has been gathered
  • To resolve and close tickets within the terms of the SLA & Support Contracts
  • To keep the Customer updated on progress at all times
  • Escalation of complex tickets to the appropriate senior member of the team

Standard working hours 9am - 5:30pm

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Reference: 1736123341

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