Night Manager

Posted on Jan 20, 2019 by Anonymous

Horley, Surrey United Kingdom
Travel & Tourism
Immediate Start
£21k - £24k Annual
Full-Time
NIGHT MANAGER

SURREY

UP TO £24,000 + GREAT BENEFITS

THE OPPORTUNITY:

We are exclusively recruiting on behalf of an amazing Hotel, located in Horley, that is seeking an experienced Night Manager to join the team.

The Night Manager needs to ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs and that the night audit is completed to fulfil all audit and statistical information requirements for the hotel.

The Night Manager ensures the safety of the hotel guests and hotel and to provide services for hotel guests. Promotes the desired work culture. This is the perfect opportunity for a career driven individual.

RESPONSIBILITIES:

* Effectively and efficiently manage the operation of Nights.
* Be conversant with all front office systems of operation - Opera, Delphi micros etc
* Develop the night team and actively coach on customer care skills, department procedures etc.
* Carry out on the job training.
* Ensure that the handover procedures are followed in the transferring of all relevant information daily.
* Ensure a minimum of 2 safety checks at regular intervals with specific emphasis on safety, fire and health and safety.
* Check hotel guests in and out, assist with luggage when required.
* To serve food and liquor to company standards and be aware of Licensing Laws and Basic Food Hygiene.
* Ensure all team members have a sound knowledge of the local area regarding history, places of interest and events.
* Ensure early morning calls are actioned at the time specified and to the standards laid down.
* Service is given to the rooms when required.
* Ensure all cleaning of areas as dictated via the Operations Manager / Housekeeping Manager, removal of all trays from public areas, bedroom corridors as necessary.
* Establish a friendly and helpful attitude to all guests and staff.
* To show willingness to take on additional responsibilities when necessary.
* Recruit all new staff using the competency based interviewing procedure
* Responsible for the training and development of all new starters
* Ensure all new starters attend company orientation within four weeks of starting employment
* Carry out performance reviews as per the company performance management procedure.
* Be fully conversant with Interstate Hotels and Resorts disciplinary procedures and other relevant Human Resource Practices - Sickness and Absence.

THE PERSON:

Hotel Night Manager Experience or Serviced Apartments industry

* Follow the hotel rules and regulations and provisions contained in the employment handbook.
* Actively participate in training and development programmes Comply with hotel rules and regulations and provisions contained in the employment handbook.
* Actively participate in training and development programmes and maximise opportunities for self-development
* Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
* Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
* Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
* Desire and ability to improve your knowledge and abilities through on-going training.
* Ability to work as part of a diverse team with colleagues from different viewpoints.

TO APPLY:

Please send your CV for immediate consideration as the client will be progressing to interview shortly.

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Reference: 620370966

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