Turkish Quality Evaluation Analyst

Posted on Jan 18, 2019 by Anonymous

Exeter, Devon United Kingdom
Call Center & Customer Service
Immediate Start
£18.1k - £18.7k Annual
Full-Time
Are you fluent in Turkish and looking for full time position in Exeter? Then we have a superb opportunity for you working for a unique organisation with more than 25 years' experience ensuring top quality customer satisfaction.
ROLE
Working with a wide range of international and nationwide clients, you will analyse 'Customer to Client' telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training you will be confident to provide accurate and actionable feedback on client's service delivery and quality.
Duties include:
*Analysing the content of telephone interaction between customers and client contact centres
*Providing feedback relating to the calls, ensuring the client can deliver outstanding customer service
*Using bespoke software systems to record evaluation information
*Completing project work in a timely manner
SUCCESSFUL CANDIDATE
*Fluent in Turkish
*Very high level of written and spoken English
*Ability to pick up new systems quickly
*Previous working knowledge of a call centre environment desirable, but not essential
SALARY/BENEFITS
*£18,100 rising to £18,660 following successful completion of a 6 months probation period
*Working 37.5 hours Monday - Friday 9.00am - 17.30pm
*Onsite parking
*Situated to local amenities
*Modern working environment

Reference: 620370902

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