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Client Support Advisor

Posted on Jan 18, 2019 by Anonymous

Stafford, Staffordshire United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £18k Annual
Full-Time
Our client is a leading specialist organisation based in Stafford who have an opportunity for a Customer Support Advisor to join an existing team. The Customer Support Advisor is the front line for all customer enquiries into the business, with the volume of work ever increasing due to successful client wins the role of Customer Support Advisor is pivotal. Commutable from Stoke-on-Trent, Stone, Newcastle-under-Lyme, Stafford, Eccleshall and surrounding areas.

Job Description:

* As the Customer Support Advisor, you will aid new customer set ups.
* You will be trained to support with technical set ups.
* Investigating basic technical queries.
* Investigating finance calculation queries.
* Amending finance rates and replicating lender quotes.
* Advising clients on the legal regulations of advertising finance.
* Advising media agency partners on integrating the customers online finance solutions.
* Creating dealer accounts internally.
* Liaising with the technical support team to resolve issues.
* Liaising with the sales team to set up new clients.
* Maintaining the inhouse system.

Candidate Requirements:

* Recent graduate (preferably in computing or business-related subject)
* Excellent telephone manner
* Previous customer service experience
* Basic understanding of JavaScript and HTML preferable
* Experience in the car retail sector, finance sector or website development preferable.

This role would suit people who also have the following experience: Customer Service Advisor, Customer Service Administrator, Recent Graduate, Customer Service Agent.

Hours: 8.30am - 5.00pm Monday to Friday (37.5 hours)

Salary: £18,000 per annum

Brampton Recruitment are an independent Commercial recruitment agency working in partnership with employers spanning Stoke-on-Trent, Staffordshire, Cheshire, and the Greater Manchester region

Reference: 620370894

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