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Trainee Hire Controller

Posted on Jan 18, 2019 by Anonymous

St. Albans, Hertfordshire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Trainee Hire Controller

The Salary will be very competitive and negotiable depending on experience etc.

If your seeking a new career, we have a client who is looking to train someone in the following role and duties.

It's an excellent opportunity working for a company that has been established for over 40 years, and have an excellent reputation for supplying quality Mobile Construction Machinery, Generators, Access Machinery and Tools etc.

To be considered your must have excellent customer service skills, and it may suit someone from a Retail/Trade Counter within a Builders Merchant, DIY sales background, Automotive Parts Advisor, or perhaps someone with Transport experience e.g. Transport Clerk or Planner.

Training on products will be provided as it will for you to perform the following duties:

You will be the central point of contact for customers placing orders, making enquires and coordinating Machinery and Tools.

Main Duties

• Taking enquiries via telephone, email and our on line ordering system
• Checking availability of machines and ensuring that machine statuses are always up to date on our systems and all invoices are run
• Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites
• Dealing with customers professionally and politely, and maximizing sales using your product knowledge
• Resolve customer issues promptly and satisfactorily
• Communicating effectively with other colleagues, and providing a helpful and friendly point of contact for depot enquiries
• Assisting in the general office administration
• Maintaining health and safety standards within the hire office

Experience & Skills:

Essential:
• A good knowledge of Microsoft packages and computer skills in general
• Excellent communication skills and a friendly approach
•Timekeeping and using your own initiative will be important aspects of the role, so you should be proficient at these skills

Hours: 6.30am - 6.00pm Mon - Friday, alternate Saturday mornings
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Key words: Hire Controller, Transport Clerk, Transport Controller, Logistics, Plant Hire, Construction, Civil Engineering, Hire Administrator, Parts Advisor, automotive

Reference: 620370891