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Customer Service Advisor

Posted on Jan 18, 2019 by Anonymous

Wiltshire, Wiltshire United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £18k Annual
Full-Time
Becoming a Customer Service Advisor with Recruiting Partnering Project (RPP):As a Customer Service Advisor, you'll handle incoming enquiries from anyone interested in knowing more about careers in the Army, including, but not limited to, potential candidates, their families and careers advisors. Most of them will be discussing next steps, booking events or getting feedback, but the calls could cover a huge variety of subjects, which you'll need to answer effectively and efficiently via telephone or webchat. You'll ensure every caller receives great customer service and aim to offer a first call resolution to every enquiry. Recording all calls accurately, you'll demonstrate a genuine interest in the candidate's needs and future aspirations and give an excellent impression of the Army.Please note, the role involves shift work. You will also work 1 in 6 Saturday's 1000 - 1600 hrs with a day off in Lieu the following Friday. This is a full-time role on a salary of £18,000 p.a. based in Upavon.What you will do: * Act as the first point of contact for all calls * Record all calls accurately * Give an excellent impression of the Army and the RPP Project * Answer all enquiries effectively and efficiently via telephone or webchat * Advise potential candidates on eligibility to join the ArmyYour experience will include: * With a background in customer service, you'll be great at responding to enquiries in a confident and friendly manner * Experience dealing with a high volume of calls would be a bonus * Self-motivated and target driven, you have strong communication skills and a desire to learn * Experience in recruitment and a familiarity with the Army are desirableAbout Recruiting Partnering Project:Capita Recruiting Partnering Project (RPP), part of Capita plc, has been working with the Ministry of Defence (MOD) since 2012 to transform the British Army's recruitment service. Our exceptional team are looking at the entire recruiting and selection process for both the Regular Army and the Reserves. By joining us, you'll be helping realise our mission to make joining the Army a less daunting and more efficient, transparent experience for those wanting to become a member of the Armed Forces.RPP are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.What's in it for you?At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.As well as a generous basic salary, we also give you 23 days' holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Upavon office, you will also benefit from an onsite gym and free parking. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.What we hope you will do nextHelp us find out more about you by completing our short application process - click apply now.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.| Become a Change Maker | Follow Capita on Capita on Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

Reference: 620370875

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