Contact Centre Advisor
Posted on Jan 18, 2019 by Anonymous
With over a 100 year history, a mutual ethos and a huge member base, our client really is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members they serve.
Working for a business with such a strong commitment to 'doing the right thing', you can expect a broad range of benefits, including;
* Competitive salary
* Free health membership
* Free onsite parking
* Up to 35 days' holiday including bank holiday and no current weekend working
* Pension with up to 10% employer contributions
* Excellent training and development
* Cycle to work scheme
* Free hot drinks
* Free fruit
* Employee engagement events
* Supporting local charities
* Onsite First Aiders and Mental Health First Aiders
* Free onsite gym
There are exciting opportunities within in the Member Services department, where you are on the frontline, assisting members. Each and every call is unique and requires you to use your initiative, apply discretion and work within a mutual ethos.
Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You'll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.
Dealing with enquires ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.
This role is essential to the successful journey for members and the future of outstanding business.
I am interested to hear from candidates with the following skills:
* Excellent telephone manner and an ability to adapt different situations
* Enthusiastic, passionate and positive
* Self-motivated and resilient
* Enjoy working to KPI's
A full induction program and on-going training will provide you with an intimate knowledge and understanding of the core product. There is a requirement to attend 6 weeks' full time training Monday to Friday, 9am-5pm, starting on Monday 4th February 2019. You must be available for the whole training period.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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