Customer Service Executive

Posted on Jan 16, 2019 by Anonymous

High Wycombe, Buckinghamshire United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £19k Annual
Full-Time
The Company:

A thriving and fast growing Financial Services business based in High Wycombe, are seeking to appoint several Customer Service Agents to join their expanding team.

The Role:

Working as part of the Customer Services team you will be the first point of contact for customers calling in for requests and advice on the available products.

* Work inbound and outbound calls

* Respond to customer enquiries

* Handle and resolve customer complaints, escalating as necessary

* Provide customers with product and service information

* Enter and maintain customer information on the bespoke admin system

* Identify when issues need to be escalated as a priority

* Complete callbacks when required

* Work towards targets set by Team Leaders

* Manage customer accounts and communications via telephone

About You:

* A clear, concise communicator - both verbal and written

* Knowledge and experience in providing excellent customer service

* Driven and goal orientated

* IT literate and the ability to learn new systems quickly

* A drive to help others and quickly settle in a fast paced environment

* Strong listening skills

* Able to concisely relay large volumes of information

* Good problem solving skills

* Excellent organisational skills and the ability to time-manage

The Package:

* Basic salary £18,000pa and up to £250pm bonus

* Working a shift pattern alternate weeks: 8:00am-16:30 and 10:30am - 19:00

* 1 in 4 Saturdays 9:00am-17:00 and 1 in 6 Sunday's 10:00am-16:00, with a day in lieu

* A clear route for progression within a growing business

* Team events, days out, reward schemes

Reference: 620370802

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