Customer Services Advisor

Posted on Jan 17, 2019 by Anonymous

Cambridge, Cambridgeshire United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £20k Annual
Full-Time
This is a fantastic opportunity for a candidate with great customer service skills! You will be strongly involved with complaint handling and communicating with customers and internal teams. A competitive benefits package is also up for grabs with opportunities for career progression, holiday pay, pension scheme, healthcare and a discounted gym membership!

Duties include:
- managing sensitive or high-profile correspondence
- delivering exceptional customer service
- complain handling
- developing and maintaining excellent working relationships
- dealing with phone/email enquiries in relation to quotes, sales reviews and reports
- providing training when appropriate
- passing on sales leads

Desired skills include:
- customer service skills
- written/oral communication skills
- analytical/problem solving skills
- the ability to work in a professional manner
- I.T. literate (particularly in Microsoft packages)
- the ability to work well under pressure and meet deadlines

Reference: 620370794

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