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German Customer Service Executive

Posted on Jan 14, 2019 by Anonymous

Exeter, Devon United Kingdom
Call Center & Customer Service
Immediate Start
£18.6k - £18.7k Annual
Full-Time
Are you fluent in German and looking for full time position in Exeter? Then we have a superb opportunity for you working for a unique organisation with more than 25 years' experience ensuring top quality customer satisfaction.

ROLE

Working with a wide range of international and nationwide clients, you will analyse 'Customer to Client' telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training you will be confident to provide accurate and actionable feedback on client's service delivery and quality.

Duties include:

*Analysing the content of telephone interaction between customers and client contact centres

*Providing feedback relating to the calls, ensuring the client can deliver outstanding customer service

*Using bespoke software systems to record evaluation information

*Completing project work in a timely manner

SUCCESSFUL CANDIDATE

*Fluent in German

*Very high level of written and spoken English

*Ability to pick up new systems quickly

*Previous working knowledge of a call centre environment desirable, but not essential

SALARY/BENEFITS

*£18,100 rising to £18,660 following successful completion of a 6 months probation period

*Working 37.5 hours Monday - Friday 9.00am - 17.30pm

*Onsite parking

*Situated to local amenities

*Modern working environment

Reference: 620370774