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Senior Case Handler

Posted on Jan 18, 2019 by Anonymous

Leeds, Yorkshire United Kingdom
Legal
Immediate Start
Annual Salary
Full-Time
Senior Case Handler - Claimant Personal Injury

My client is a reputable, professional, full service law firm that has been established for many years. They are large organisation employing over 900 staff across multiple office in the UK and they provide expert legal advice in all areas for both business and personal clients. Due to continued success they are now recruiting a Senior Case Handler to join their team based in their Leeds office.

Role responsibilities:

Working Hours:

The successful candidate will work 7 hours a day, 35 hours a week, between the core working hours of 8am-6pm, Monday to Friday.

Purpose:

We are looking for an experienced case handler to run a caseload of RTA claimant personal injury cases within the Fast Track Team. The caseload will include fast-track and portal cases, with a variety in terms of value. The caseload will be a mixture of litigated and non-litigated cases, with the role being suited to an experienced personal injury case handler.

Duties/Responsibilities:

* Managing a caseload of personal injury cases, including litigated and non-litigated matters

* Providing case planning assistance to others within the Group in addition to completing supervisor reviews

* Providing training and guidance to less experienced case handlers when the need arises

* Answering technical queries

* Ensuring all SLAs and KPIs are adhered to

* Achieving monthly targets

* Completing email and post supervision for your team

Skills/Competencies required:

The successful candidate will have:

* an excellent knowledge and understanding of handling claimant personal injury cases

* sound knowledge of the Civil Procedure Rules and experience of running personal injury litigated cases through to trial is essential

* experience of collating evidence relating to self-employed clients, calculating their losses and presenting the claims to insurers/solicitors

* experience of handling clients who have pre-existing conditions

* experience of dealing with and managing demanding clients

* demonstrating active listening skills and communicating complex issues in an understandable and accessible manner

* understanding how to exceed client expectations and seeking to do so

* developing a trusting advisor relationship with clients and being able to constructively challenge them to achieve best results

* understanding the company's strategy and how it related to your own personal objectives and that of your group

* develop best practice in your field, acting as a leading source of knowledge to others, offering guidance and training.

* maintaining high standards of compliance with practices and regulations, anticipating risks to work and addressing them

* excellent organisational and written and verbal communication skills

* the ability to work to tight deadlines and meet targets

* ability to use own initiative and work to strict deadlines

For the right candidate, my client is offering a fantastic package:

* Competitive base salary depending on experience

* Standard office hours, Monday to Friday

* City Centre location close to all public transport links

* Modern working environment with a great atmosphere

* Opportunity to join a reputable, progressive company

* Loads of other benefits to be discussed at interview stage

This is an excellent opportunity to join a successful and reputable, professional legal firm at an exciting time. My client is interviewing now so send your CV asap to be considered for this role

Reference: 620370322