Customer Account Executive

Posted on Jan 18, 2019 by Anonymous

Swindon, Wiltshire United Kingdom
Sales
Immediate Start
£17k - £18.5k Annual
Full-Time
Customer Account Executive

Job purpose:

To manage the commercial relationships of a portfolio of SME customers. Proactively contacting customers to maintain a consistent high level of service whilst identifying further business opportunities. To maximize customer retention by defending fees and promoting the features and benefits of the product.

Key Accountabilities:

* Developing strong customer relationships for a set portfolio of accounts to ensure value added service is delivered with profitable outcomes.

* Monitor account behaviour and proactively manage customers with up & down turn trends to explore account penetration, cross selling and up selling opportunities.

* Retain accounts by effectively handling objection calls and defending the fee model through product promotion, negotiation and referrals to Group companies.

* Achieve targets and contribute to service delivery levels, including those related to productivity and sales through negotiation, customer responsiveness and competitor awareness.

* Handle account closures by solving the customers' problem and undertake activities to ensure retention targets are met.

* Answer inbound customer enquiries and fulfil through to complete resolution

* Contingency for the Contact Centre as and when the business requires.

* Adaptable to help with project work, pilots and reviews as outlined by the Team Manager.

Qualifications, Skills, Knowledge & Experience:

At least 12 months' sales and customer service experience in a related environment. Sound financial and commercial understanding. Excellent telephone manner and keyboard skills coupled with proven strong communication, negotiation and closing skills. Be self-driven, tenacious and have a positive attitude at all times whilst being impervious to rejection.

Hours & Salary:

Hours: 9:00am - 5.15pm (35 ¼ hours per week)

Salary: £17,000 - £18,500 (depending on experience) plus £6000 uncapped commission

Benefits:

* Pension 3% Employee 5% Employer

* Free Private medical insurance

* 25 day's annual leave buy / sell option in November

* Discounted Denplan

* My work offers - online discounts

* Site benefits, to include free parking, subsidised canteen etc

Reference: 620369935

Similar Jobs

Marketing Executive

Swindon, Wiltshire United Kingdom

Anonymous

Sales Executive

Swindon, Wiltshire United Kingdom

Anonymous

Account Director

Swindon, Wiltshire United Kingdom

Concept Resourcing

Indoor Account Manager

Swindon, Wiltshire United Kingdom

Anonymous