Customer Services Clerk - Pharma Logistics

Posted on Jan 21, 2019 by Anonymous

Bristol, Bristol United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Our client is a recognised global leader in the international freight and logistics sector. Due to recent successes and growth, we are recruiting an experienced Air/Sea freight Customer Operator to join a busy land expanding ogistics team.

Permanent Logistics Customer Services Clerk

Location: Bristol

Salary Dependant on Experience

Key Responsibilities:

* Client liaison and job preparation
* Account Management
* Irregularity handling
* Hands on knowledge of compliance within Good Distribution Practices (GDP) for Pharmaceutical Products
* Deal with customer enquiries
* Prepare Quotations and obtain rates
* Liaison with consignee and overseas network (imports)
* Monitor and confirm arrival (imports)
* Request clearance and delivery instructions (imports)
* Arrange collection (exports)
* Arrange International Transport and notify client of shipping details (exports)
* Ensure accurate Cost and Revenue estimates are made against jobs

The Successful Candidate:

* Strong customer service background
* You must have experience of working in a target driven commercial air/sea freight movement and logistics
* Proven account management and experience of up-selling and development of your desk
* Generate sales leads and appointments
* Irregularity handling
* GDP training, Dangerous Goods Qualification, Security Qualification ideally
* Strong Microsoft Office (Word, Excel and Outlook)
* Commercially astute with experience of preparing quotation
* Aptitude for sales with a proactive approach

Reference: 620369067

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