Customer Service Specialist
Posted on Jan 15, 2019 by Anonymous
The purpose of the role is to provide excellent customer service that supports the activities of the Service team, to ensure all aspects of policy administration are completed within agreed timescales and meet quality standards.
Main duties and responsibilities
Deal with day to day enquires by both telephone and email in a timely manner
Prepare and set up quotes
Actively manage and understand the needs of customer relationships to help retain existing business and encourage growth
Actively support and participate in the continuous improvement process
Required Knowledge and Skills:
Excellent customer service skills
Ability to manage own workload and keep on top of administration
Work well as part of a team as well as individually
The ability to work under pressure and deal with difficult situations.
Ability to interpret information and make appropriate recommendations / take appropriate action.
Analytical and problem solving skills
Initiative, negotiation and decision making ability
Group risk experience advantageous but not essential.
Benefits include 27 days holiday, hours 9-5 Monday-Friday, free parking.
If you are interested in applying for the Customer Service Specialist, please apply today by submitting your CV.
1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on for any other potential vacancies
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