Customer Care Co-Ordinator - Guildford - Temp to perm
Posted on Jan 18, 2019 by Anonymous
My client are a Developer, based in Guildford. They have a fantastic opportunity for a Customer Service focused individual to join their small team in Customer Care. Salary is between £27k - £30k per annum. My client are looking for people who are enthusiastic and passionate about the Customer Journey and always pushing a 100% customer service level.
Specifically, for this role, they require a Customer Care Coordinator to liaise with the Maintenance Operatives and Customers to rectify any problems with their new build house. You will be working on the 2 year defects programme for new builds, working to improve customer homes. This role is based 80% on the telephone and 20% administration. It will intail logging complaints and querries onto the internal systems and scheduling maintenance operatives diaries to complete the scheduled works.
The ideal candidate will have the following:
- Strong communication skills
- Have experience with another Housebuilder
- Able to organise and prioritise work offiiciently
- Good customer service experience
- Good problem solving abilities
Good communication and confidence in all levels of engagement
Methodical by nature
Good organisational skills and handling of tasks
Willing to work in a team and help in all areas
A competitive salary will be offered based on experience. This will range from anything between £27- £30k.
If you are interested in this role please call Charlotte Smith on (phone number removed), alternatively please email
Alexander House Hotels & Utopia Spas