Customer Care Co-Ordinator - Guildford - Temp to perm

Posted on Jan 18, 2019 by Anonymous

Guildford, Surrey United Kingdom
Call Center & Customer Service
Immediate Start
£15 - £20 Hourly
Customer Care Coordinator - Temp to Perm - Guildford

My client are a Developer, based in Guildford. They have a fantastic opportunity for a Customer Service focused individual to join their small team in Customer Care. Salary is between £27k - £30k per annum. My client are looking for people who are enthusiastic and passionate about the Customer Journey and always pushing a 100% customer service level.

Specifically, for this role, they require a Customer Care Coordinator to liaise with the Maintenance Operatives and Customers to rectify any problems with their new build house. You will be working on the 2 year defects programme for new builds, working to improve customer homes. This role is based 80% on the telephone and 20% administration. It will intail logging complaints and querries onto the internal systems and scheduling maintenance operatives diaries to complete the scheduled works.

The ideal candidate will have the following:

- Strong communication skills

- Have experience with another Housebuilder

- Able to organise and prioritise work offiiciently

- Good customer service experience

- Good problem solving abilities


Good communication and confidence in all levels of engagement
Positive attitude
Methodical by nature
Good organisational skills and handling of tasks
Willing to work in a team and help in all areas

A competitive salary will be offered based on experience. This will range from anything between £27- £30k.

If you are interested in this role please call Charlotte Smith on (phone number removed), alternatively please email

Reference: 619545952

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