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Salesforce Service and Community Cloud - Technical Lead

Empiric Solutions

Posted on Sep 21, 2022 by Empiric Solutions

Not Specified, Netherlands
Immediate Start
Annual Salary

Empiric have been retained by a market leading Automotive client to secure a Technical Lead with expertise in Service, Community and Sales cloud. This will be a freelance role with minimum term of 12months with project length looking at 5+ years!

Key responsibilities

  • Design, develop and maintain all company, team, and individual dashboard metrics
  • Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups
  • Consult with business stakeholders on new solutions and assist in implementation of these solutions on the SalesForce platform
  • Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities
  • Provide support to ensure normal system operation troubleshooting production issues and problems
  • Proactively monitor system operations, recommend improvements, and manage user acceptance test planning for execution of critical CRM projects
  • Make recommendations on improvements to the user experience and increase system adoption
  • Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team
  • Partner with functional experts from across the business to build requirements/user stories
  • Clearly communicate release and functionality status, issues, risks, plans

Key Skills/Knowledge:

  • Collect and keep requirements/information organized, do effective documentation
  • Excellent problem-solving and analytical thinking. Analyze the needs, the gaps, the process, and then come up with the solution.
  • The Business Systems Analyst Lead must have experience in implementation tasks
  • The Business Systems Analyst Lead must have a minimum 36 months experience working on a Salesforce platform
  • Must have Salesforce experience, including demonstrated proficiency in custom fields/objects, workflow and validation rules, email templates, formulas, and dashboards/reporting
  • Salesforce certification(s) are highly desirable
  • Experience with any of the native Salesforce encryption solution is an asset
  • Accept requirements from multiple stakeholders and prioritize product backlogs and analyze them for impacts to the systems
  • Experience working with Agile or Scrum methodologies.
  • Excellent client-facing, written, oral and presentation skills.
  • Ability to work effectively with non-technical personnel


  • Term: 12 - 18 Months plus extensions
  • Rate: Excellent day rate + Starter Bonus + Free Lunch Club experience + Free English Premier League Match Ticket

Fancy a free a lunch club? ... on Empiric don't miss this opportunity.

For more details about rates etc and more information about the project, please contact Tommy on (see below)

Reference: 1736116714

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