After Sales Manager

Posted on Jan 20, 2019 by Anonymous

Newmarket, Suffolk United Kingdom
Immediate Start
£35k - £40k Annual
Working for a leading Agricultural Machinery business we are currently looking to recruit for an After Sales Manager/Service Manager for the service department, including customer and dealership service interactions and repairs.

You will provide the highest level of customer service with a sales-minded attitude and develop lasting customer relationships.

The role:

* Train, motivate, and lead after sales teams to achieve set objectives and targets to drive the business forwards

* Ensure adequate spare parts stocking levels for dealers, distributors and internally.

* Develop working knowledge of industry standards and practices including product details and company services offered

* Ensure administrative tasks are completed correctly and promptly

* Improve service methods to increase productivity and customer service

* Regularly audit work carried out and customer service levels to ensure all standards are met and the repair work is carried out effectively and correctly

* Obtain customer feedback regarding product/service quality/improvements

* Assist customers in resolving issues and complaints concerning purchased products or services

* Build and establish good working relationship with customers to facilitate increased patronage and revenue

* Monitor contract details to notify clients of pending expiration and help process renewal

* Supervise the operations of after sales teams to ensure set targets are met

* Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

* Align the team with the goals of the company business plan

* Take control of warranty, customer return, supplier return process.

* Create and implement new systems and procedures to streamline.

* Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

* Develop and optimize support and service processes, tools, and systems

* Oversee all post-sales services provided to clients to ensure customer satisfaction

* Maintain an up-to-date knowledge of job operations by conducting research

* Provide periodic reports to management on all after sales activities

* Ensure compliance with all general and company policies when carrying out job duties.

* Participate in Management Meetings

Essential Candidate requirements

A minimum of 5 year's experience in an aftersales role

Proven management experience - setting objectives, monitoring performance, motivating your team

Ability to build and manage customer relationships

Strong communication skills

An experienced self-starter with the ability to develop and implement solutions necessary to ensure increased customer satisfaction

Proven experience in documenting standard operating procedures and manuals with a view to continuous improvement

Ability to build a power point presentation and deliver a high spec training programme

Ability to travel worldwide to support the export business

Agricultural manufacturer service background

Desired Candidate Requirements

A degree in engineering, business administration, economics or any other related business discipline.

Available immediately

Export Trade knowledge

Manufacturing background

A Genuine interest in agriculture and supporting knowledge

Reference: 620012275

Similar Jobs

Sales Executive

Newmarket, Suffolk United Kingdom


Estate Agent Sales Negotiator

Newmarket, Suffolk United Kingdom


Office Manager

Newmarket, Suffolk United Kingdom


Operations Manager

Newmarket, Suffolk United Kingdom

Exact Sourcing