Mandarin Quality Evaluation Analyst

Posted on Jan 16, 2019 by Anonymous

Exeter, Devon United Kingdom
Call Center & Customer Service
Immediate Start
£18.6k - £18.7k Annual
Full-Time
Are you fluent in Mandarin and looking for full time position in Exeter? Then we have a superb opportunity for you working for a unique organisation with more than 25 years' experience ensuring top quality customer satisfaction.
ROLE
Working with a wide range of international and nationwide clients, you will analyse 'Customer to Client' telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training you will be confident to provide accurate and actionable feedback on client's service delivery and quality.
Duties include:
*Analysing the content of telephone interaction between customers and client contact centres
*Providing feedback relating to the calls, ensuring the client can deliver outstanding customer service
*Using bespoke software systems to record evaluation information
*Completing project work in a timely manner
SUCCESSFUL CANDIDATE
*Fluent in Mandarin
*Very high level of written and spoken English
*Ability to pick up new systems quickly
*Previous working knowledge of a call centre environment desirable, but not essential
SALARY/BENEFITS
*£18,100 rising to £18,660 following successful completion of a 6 months probation period
*Working 37.5 hours Monday - Friday 9.00am - 17.30pm
*Onsite parking
*Situated to local amenities
*Modern working environment

Reference: 620011914

Similar Jobs

Mandarin OR Japanese Quality Evaluation Analyst

Exeter, Devon United Kingdom

Anonymous

Mandarin Speaking Quality Evaluation Analyst

Exeter, Devon United Kingdom

Anonymous

Quality Evaluation Analyst

Exeter, Devon United Kingdom

Anonymous

Turkish Quality Evaluation Analyst

Exeter, Devon United Kingdom

Anonymous