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Bilingual Customer Service Advisor - Swedish

Posted on Jan 18, 2019 by Anonymous

West Midlands, West Midlands United Kingdom
Call Center & Customer Service
Immediate Start
£16k - £16k Annual
Bilingual Customer Service Advisor - Swedish
£16,(Apply online only) Per Annum

Respondez is a well renowned and established Customer engagement specialist business and is part of a large and diverse group of businesses that operate across many separate sectors including media, financial services, legal and software development. With offices in London, The Midlands, Wales, The North of England, and India, the combined businesses employ over 450 employees, that are focussed in providing our customers with high quality products and services, that are backed up with rigorous customer service and care.

You'll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.

We are currently recruiting for Bilingual Customer Service Advisor speaking Swedish, the role will be based from our Wolverhampton contact centre which is based within easy reach of the city centre.

Role Responsibilities

Provide first contact resolution to customer by utilising resources available
Ask effective and appropriate probing questions to understand the underlying customer needs
Identify customer needs and interest in products/services through questioning
Demonstrate high-level of product knowledge
Acts as the brand ambassadors for client's product
Self- evaluates call quality in association with Team Leader and Trainer/Coach
Identifies personal training needs and skills gaps in association with the team
Leader/Trainer/Coach and works with Team Manager/Trainer/Coach to increase individual performance
Participate in client meetings and site visits as requested

Working hours: 30-37.5 hours per week between Monday - Sunday (07.00-20.00)

Requirements for the Customer Service Advisor Role

Must be able to speak & write Swedish
Experience of Customer care call centre environment
Fully commensurate with basic customer service processes
Customer need analysis
Conflict resolution
Effective listening/questioning
Communication skills

If you feel you are suitable for our Customer Service Advisor position, please apply now

Reference: 620011907