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Bilingual Customer Service Advisor

Posted on Jan 18, 2019 by Anonymous

Wolverhampton, Wolverhampton United Kingdom
Call Center & Customer Service
Immediate Start
£16k - £16.5k Annual
Full-Time
All Swedish speakers, apply today** **Immediate starts available**

Bilingual Customer Service Advisor - Swedish

Our clients contact centre acts as an initial point of contact for customers, to identify customer needs; promote appropriate products and services if required, attainment of highest quality of customer satisfaction. You will contribute to the achievement of high quality service, in accordance with specified service standards. To ensure that the core values of the client programme are adhered to.

The contact centres are the nerve of their business where people have a voice to support their clients through various campaigns

I'm currently recruiting Bilingual Customer Service Advisors on behalf of our client, the role will be based in the Wolverhampton contact centre which is based within easy reach of the city centre.

The Customer Service Advisor Role

* Provide first contact resolution to customer by utilising resources available

* Ask effective and appropriate probing questions to understand the underlying customer needs

* Identify customer needs and interest in products/services through questioning

* Demonstrate high-level of product knowledge

* Acts as the brand ambassadors for client's product

* Self- evaluates call quality in association with Team Leader and Trainer/Coach

* Identifies personal training needs and skills gaps in association with the team

* Leader/Trainer/Coach and works with Team Manager/Trainer/Coach to increase individual performance

* Participate in client meetings and site visits as requested
30-37.5 hours per week between Monday - Saturday (07.00-18.00)

Requirements for the Customer Service Advisor Role

* Must be able to speak & write Swedish/Scandinavian

* Experience of Customer care call centre environment

* Fully commensurate with basic customer service processes

* Customer need analysis

* Conflict resolution

* Effective listening/questioning

* Communication skills

Benefits

* A competitive basic annual salary of £16,000

* 20 days holiday P/A (pro rata part time)

* Central location

* A comprehensive training programme

* Fun and friendly environment

* Daily and weekly incentives
If you feel you are suitable for our Customer Service Advisor position, please apply now.

* Part-time applications are welcome
Job Types: Full-time, Part-time
Salary: £16,000.00 per year Plus lots of fun incentives

Reference: 620011905

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