On Site Account manager
Posted on Jan 18, 2019 by Anonymous
The On-site Account Manager will be the primary point of contact providing operational support to the client. The Account Manager will be responsible for managing the end to end procurement process, ensuring all targets and SLA's are met. The role will require the Account Manager to engage with the Client Contract Manager as well as individual hiring managers on a day to day basis, in order to provide support and assistance throughout the transaction process. This role requires the individual to build strong relationships with the client, offering support and training.
The On-site Account Manager will be responsible for analysing client performance and presenting this information to the client on a regular basis. From this information the Account Manager will work with the Business Manager to identify and implement strategies to maximise efficiencies for the client.
The successful applicant will spend 3-4 days a week on site with the London Borough of Waltham Forest in Walthamstow, and 1 day a week at Head Office in Milton Keynes. There may be allowance for 1 day working at home.
Client Relationship Management
Primary point of contact for all operational support
Responsible for fulfilment and ensuring all SLA's and KPI's are met
Developing and maintaining client relationships with hiring managers and contract manager
Producing comprehensive management information
Delivering formal presentations to client contract manager
Undertaking client-facing business reviews
Preparing ad-hoc reports as requested
The successful applicant will be highly personable with excellent communication skills and a proven ability to build and develop relationships at all levels. The Account Manager must also be diplomatic and able to influence client and supplier behaviour when necessary.
The Account Manager will be able to analyse and interpret data, and present it to the client in a factual and compelling manner. It will be necessary for the Account Manager to be proficient in Microsoft Excel, working off spreadsheets and creating charts to emphasise the commercial position.
On-site Account Manager must be flexible and adaptable with the capacity to work independently. An ability to multi-task and prioritise workloads is essential in this role and the successful candidate will be extremely self-motivated with a pro-active attitude and a strong focus on achieving targets and objectives. The nature of the role requires the Account Manager to be willing and able to travel.
Hours of work will be Monday to Friday 8:45am - 5:30pm
* Excellent communication skills
* Excellent presentation technique
* High level of competence to interact at all levels
* Good level of analytical skills
* Good level of proficiency in Microsoft Office
* Strong problem solving and organisational skills
* Highly motivated and target focused
* Work in a proactive manner
* Full Clean Driving Licence
Degree Level (likely to be based around Business, Economics, Finance, Social Sciences or Management) at 2:1 level or above preferred