Customer Service Advisor

Posted on Jan 18, 2019 by Anonymous

Wilmslow, Cheshire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
We have an exciting opportunity for a Customer Service Advisor to join our team in Wilmslow. As the Customer Service Advisor you will be taking inbound calls with our mortgage customers, applying payments, amending account and case details. The Customer Service Agent will have experience resolving ad-hoc customer queries, requests and have effective complaint handling and escalating where necessary.

Who we are

An award-winning bank here to help Britain's go-getters.

More about us

In 2009, Aldermore set out to be the bank helping those with ideas, big and small, to realise their dreams and to seek and seize opportunity in their personal and professional lives. We call it banking for the bold. Today, we're an award-winning bank that has helped fund the growth of Britain's small businesses through a range of business finance solutions, specialist mortgages and savings accounts that provides our customers with the support they need to make things happen. Join us if you want to find yourself at the heart of a dynamic, growing organisation where our employees are empowered to grow their expertise and build their careers.

Customer Service Advisor In our Chief Operating Office (COO) at Aldermore are part of the team enabling everyone across the business to deliver the award-winning service our customers have come to expect. The engine room of the bank and the department that drives success and growth, COO includes; CIO, Transformation & Change; Digital; Data; Customer Operations; Group Services, Sourcing & Supplier Management; Incident Management & Business Continuity and Central Marketing & Brand. Joining us here offers all the scope you need to build a diverse and dynamic career.

The role

You will provide excellent customer service in all aspects of post-sale mortgage provision, liaising directly with customers, their solicitors, brokers and other representatives via the most appropriate methods of communication. You be responding to customer queries and requests in a professional manner, providing guidance and fair outcomes, and pro-actively ensuring Aldermore continues to deliver a high-quality customer journey.

You will deal with external and internal customers in an efficient and accurate manner via telephone, email and letter correspondence to service mortgages and comply with regulation and internal policy. You will be addressing incoming customer contact by phone and recording relevant feedback and escalating issues as necessary.

The person

The ideal candidate will have experience of working in a similar regulated, banking or financial services environment, you'll already have excellent organisation, communication, numerical and analytical skills. You'll also have the skills essential to delivering exceptional customer service. You thrive working as part of a supportive team and are confident even when dealing with customer issues. Along with excellent office IT skills and the capability to learn new systems easily, you also have good decision-making and time management skills.

The rewards

As you would expect, this opportunity offers a competitive basic salary and reward package, and you'll also benefit from our commitment to investing in your professional development.

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

Aldermore is an equal opportunities employer

Reference: 620011828

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