999 Call Handlers
Posted on Jan 18, 2019 by Anonymous
We are currently recruiting for 999 Call Takers to work within a contact centre, based in Bicester, on a temporary to permanent basis.
We are looking for highly motivated, people focused individuals, who are caring and compassionate, whilst being able to stay calm under pressure.
The main duties will be to:
* receive and process emergency, urgent and routine calls from members of the public, general practitioners, hospitals and other healthcare professionals and to assist with all other duties required to provide the best possible standard of care to all patients and other health care professionals.
Following a 4 week classroom based training course you will join a very fast-paced team in a public-focused contact centre environment. Your training will be ongoing with mentors and coaches. Once fully trained you will be able to provide all callers with appropriate pre - arrival instructions including CPR, chocking procedures, childbirth procedures and the treatment of unconscious patients.You will liaise with the police, fire service an ambulance personnel to ensure the safety of the staff and members of the public at the scene of the incident.
The ideal candidate will have excellent written and verbal communication skills, ideally call centre/ customer service experience, and knowledge/ experience within the NHS/ healthcare sector would be advantageous.
All applicants must be over the age of 18 years due to the hours of night shifts.
All successful candidates who are offered a role will all be subject to Disclosure and Baring service clearance and occupational health clearance.
You will be provided with a new rota every 4 weeks which will include days, nights and weekends between 8/10/ and 12 hour shifts across Monday - Sunday.
To apply for this role please submit your CV by clicking apply or call Meagan at Meridian Health for more information on (phone number removed).
Meridian Business Support is a recruitment agency acting on behalf of our client.
Meridian Business Support is acting on behalf of our Client as a Recruitment Business