Processing Team Leader

Posted on Jan 18, 2019 by Anonymous

West Malling, Kent United Kingdom
Call Center & Customer Service
Immediate Start
£26k - £26k Annual
Full-Time
Processing Team Leader, West Malling, £26,000

Purpose of the role:

* To be responsible for the daily delivery of a Customer Service focused team to existing customers
* To support the Manager with the day to day management of the team, including distribution of workload and achievement of KPIs
* To ensure that SLAs are met
* Responsible for the personal development of the team

Duties:

* Line management of 2 processing teams within Customer Services
* Management and distribution of workload
* Conduct monthly 121's and annual appraisals
* Assist with the recruitment process for the team
* Deputising for the department Manager

Skills and Experience

The ideal candidate will have/be:

* Experience managing a multi-functional team within a customer service environment
* Advanced customer service skills
* Strong people skills, with a natural ability to motivate others
* Excellent communication skills, both written and verbal
* PC literate

If you are interested in applying for this role, please click apply attaching your most up to date CV.

Becki Fuller, Senior Consultant at Pearson Whiffin Recruitment is handling this role

Reference: 620011789

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