Customer Care Agent

Posted on Jan 24, 2019 by Anonymous

Banbury, Oxfordshire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Contract/Project
Customer Care Agent- 6 Month Contract

Kärcher is the world's leading provider of cleaning solutions with around 12,000 employees in 70+ countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 80% of our products have been developed in the past 4 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?

Customer Care Agent- 6 Month Contract

Your key responsibilities will be :

* Provide technical support to third-party outsource partner.

* Answer customers queries on price, product, stock or other

* Indentify spare parts using internal systems

* Raise insurance claims for missing/damaged goods and log information

* Ensure accurate and timely processing of orders, payments and customer requests in line with SLA

Your qualifications and experience are :

* 3 GCSEs at Grade C, including English and Maths or equivalent

* Experience in 'Customer Contact' role or a retail environment (minimum 1 year)

* Excellent telephone manner

* Basic Microsoft Office

* Proven written and verbal communication skills

Our Benefits

* Competitive salary with career progression

* Pension Scheme

* Discretionary Bonus Scheme

* 24 days annual holiday + bank holidays (increases with service)

* Health Shield Cash Plan (including Health Perks retail discount scheme)

* Critical Illness Cover

* Employee Assistance Programme (EAP)

* Staff discount on Kärcher products

Reference: 620011775

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