After Sales Advisor

Posted on Jan 17, 2019 by Anonymous

Loughborough, Leicestershire United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £22k Annual
Full-Time
JOB TITLE;

After Sales Advisor

COMPANY:

My client is a distributor for Industrial Products based in Leicestershire and they are now looking for an After Sales Advisor to join their successful team.

REPORTS TO:

Technical Supervisor / Technical Manager

OVERALL RESPONSIBILITY:

Providing outstanding customer service and advise to clients who have purchased products - B2B.

KEY AREAS OF RESPONSIBILITY:

* Provide effective telephone support to distributors & end users

* Provide effective support to all sales staff - internal & external

* Process warranty returns to agreed procedures

* Investigate and respond to distributor & end user queries

* Diagnose problems and attempt to resolve where possible

* Progress chase RN's (warranty returns)

* Ensure all administration is completed to required level

* Progress chase customer complaints to satisfactory resolution

* Continuing liaison with Sales, Service Dept. & Warehouse

* Ad hoc projects as assigned by the Technical Supervisor/Technical Manager

* Carry out any other reasonable tasks as required

SALARY:

£18,000 - £22,000 (depending on experience)

20 days holiday p/a + Bank Holidays

MON - FRI

8.30am - 5.30pm

Reference: 620011772

Similar Jobs

Inbound Sales Advisor

Loughborough, Leicestershire United Kingdom

Anonymous

Outbound Sales Advisor

Loughborough, Leicestershire United Kingdom

Anonymous

Customer Service Advisor

Loughborough, Leicestershire United Kingdom

Extra Personnel

Sales Assistant

Loughborough, Leicestershire United Kingdom

Regional Recruitment Professional Services Ltd