Customer Care Agent

Posted on Jan 18, 2019 by Anonymous

Verwood, Dorset United Kingdom
Call Center & Customer Service
Immediate Start
£16.5k - £16.5k Annual
Full-Time
Customer Care Agent - BH31 - Verwood - £16,500

The Work Shop are pleased to be working with a leading Accident Management company who look after clients who have had a crash on break down and assist them with a replacement.

They are looking to add to their busy team with a Customer Care Agent to support the business with the care of customers and the compliance within the operations of the company.

Duties of the Customer Care Agent will include:-

- Deal with any customer complaints and resolving any issues that arise

- Build rapport with customers and identifying clients needs

- Enhancing customer experiences by using customer feedback and satisfaction surveys

- Working towards individual and team targets

The ideal Customer Care Agent Profile:-

- Previous customer service experience

- IT Literate

- Excellent communication and organisational skills

- Understanding of FCA principles

Ideally suited to candidates looking for: customer service advisor, customer complaints, insurance, inbound and customer service.

Office hours are Monday to Friday, between 8am - 6pm, 1 Saturdays in 4 working 9am - 1pm.

This is an excellent opportunity to work within a professional team environment as a Customer Care Agent offering great benefits, such as, free parking, childcare vouchers, pension scheme and great progression opportunities

Reference: 620011765

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