Product & Technical Support Advisor

Posted on Jan 17, 2019 by Anonymous

Didcot, Oxfordshire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Selective Recruitment has just registered an exciting opportunity for a Product & Technical Support Advisor to join a small but well-established company on a Permanent Full-Time basis. This is an entry level role that would be a great match for someone with either marketing or technical knowledge looking to move into a varied role where they will be assisting in the marketing activities as well as providing customer support on their products.

Within the role you will also be required to attend 3-4 exhibitions throughout the year, offering the chance to get out & about to meet customers and suppliers on fun all-expenses paid trips (UK only).

Offer package;
Position:Product & Technical Support Advisor
Salary:£18,000 - £22,000 per annum
Hours:09:00 - 17:00, Monday to Friday (occasional weekends)

Primary responsibilities;
•Maintenance of our company website
•Implementing social media campaigns
•Assisting with the planning and delivery of 3-4 exhibitions per year
•Maintaining our company email newsletters
•Providing technical support on company products via telephone and email
•Managing incoming calls, message taking and call forwarding
•Taking customer orders and dealing with enquiries
•Organising the send out of goods to customers
•Building up a detailed knowledge of the products and offering support on how to use them and what would best suit customer needs

Candidate specification;
•Applicants must have a professional telephone manner
•Education to A Levels (or equivalent) or above
•Computer literate with experience of Microsoft Office programs
•Basic HTML knowledge/experience is highly desirable
•Experience in marketing communications is a significant benefit
•Full UK driving licence required

If you are interested in the Product & Technical Support Advisor role and believe you have the suitable skills and experience to be considered, then please apply

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit our website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.


Reference: 620011763

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