Customer Service Representative - French AND Dutch - Den Haag

Posted on Jan 22, 2019 by Abroad Experience Recruitment Agency

Den Haag, Den Haag Netherlands
Engineering
Immediate Start
Annual Salary
Full-Time

Based at the company's European headquarter in the The Hague area you will be a key contact person at their Customer Support Department. You will work closely together with your support colleagues and report to the Customer Service Manager. Technical affinity or background is not a hard requirement but will turn out to be very useful in this position.

Main Tasks

  • Handle inbound and outbound customer support requests via telephone and e-mail
  • Build up and maintain good relationship with our customers and users
  • Team with and assist our Sales Managers
  • Coordinate and follow-up all customer questions about pricing, delivery times, product information, samples etc.
  • Giving first line support regarding service calls

Requirements

  • Pro-active attitude and service driven
  • 3 years of previous, relevant experience
  • Experience in a (IT related) B2B customer support role
  • Strong and effective communication skills
  • Analytical
  • A fluent-to-native level of French and Dutch, spoken and written; plus fluent English skills
  • Technical affinity is an advantage

Reference: 619644922

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