This Job Vacancy has Expired!

Application Support Analyst

Think IT Recruitment Consulting Ltd

Posted on Sep 21, 2022 by Think IT Recruitment Consulting Ltd

Merton, London, United Kingdom
IT
1 Oct 2022
£25k - £30k Annual
Full-Time

An IT Application Support Analyst is required by a Software Company, based in London, paying up to £30,000 + benefits.

As a Customer Support Analyst, you will be working within the Support Team providing software support/application support and basic training to users of the company's main software product.

Working for this market-leading software company located in London, you'll earn a very competitive salary up to £30,000 with heaps of benefits like a pension, private medical and official training. They'll provide you with a great work-life-balance environment, a positive, inclusive and mission-driven culture.

Key Responsibilities for the Software Application Support Analyst:

  • Application support or Software support experience.
  • Help desk support - answering support calls from clients and processing support emails.
  • Investigating and resolving queries where possible or escalating them to the 2nd line support.
  • Assisting with training for new users

Skills and Experience required for this Customer Support Analyst role:

  • Application Support or Software Support experience in a Customer Support environment.
  • Excellent customer relationship skills.
  • Strong communication skills, both oral and written.

It's a great time to be joining this strong, expanding business and would be a smart step for anyone wanting to make a career in software and support.

Interested to know more about this Customer Support Analyst position? Please get in touch with us today or refer a friend.

Think IT Recruitment Consulting Ltd is acting as an employment agency for this vacancy under UK Government regulations CEAEBR 2003

Reference: 1736057665

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