Supporter Relations Executive (Maternity Cover)

Posted on Jan 20, 2019 by Anonymous

Fleet, Hampshire United Kingdom
Leisure & Sport
Immediate Start
£25k - £25k Annual
Contract/Project
We're looking for a self-motivated and organised Supporter Relations Executive with good people skills to support our work and co-ordinate activities that provide first-class supporter care for Wooden Spoon.
Supporter Relations Executive (Maternity Cover)
Salary: Circa £25,000 depending on experience
Contract: Maternity cover - Six months with possibility for extension
Hours of work: Five days a week - 9am to 5pm - can be flexible on hours
Based: National Office in Fleet, Hampshire
This role would be an excellent opportunity for somebody looking to take on a customer service role for a children's charity with a national footprint.
Main duties and responsibilities:
• Organisation and management all aspects of our regular giving and cash giving processes, including administration of incoming donations, recording on the database and reporting
• Co-ordination of an engagement plan that drives support and maximises income through our Individual Giving activity (Wooden Spoon Membership)
• Creation and distribution of regular outbound communications, including supporters e-communications and mailings
• Picking and compiling data lists from our Salesforce CRM database for supporter communications activity
• Administering and monitoring the quality of response handling regarding our Thanking process, ensuring relevant, accurate messaging in a timely manner that meets organisational and operational objectives
• Supporting delivery of Wooden Spoon fundraising and awareness raising campaigns so that they meet organisational objectives
• Stewardship and Account Management of individual challenge fundraisers to assist income generation and engagement with Wooden Spoon
• Working with your Line Manager to identify business development opportunities to increase the number of Wooden Spoon members
• Utilising and monitoring Salesforce (CRM database), providing support to the team to ensure effective usage and quality of data.
• Adhering to all internal policies and procedures and complying with charity and fundraising law and best practice.
Person specification:
• Educated to A level or similar level
• Minimum two years previous experience within a customer services / donor care environment
• Relationship management skills & experience
• Attention to detail in all aspects of work
• Excellent written & verbal communication skills
• Ability to work under pressure and to meet demanding deadlines, with the ability to prioritise and manage conflicting demands.
• Proactive with effective problem solving skills
• Excellent organisational and time management skills
• Demonstrates values of Passion, Teamwork, Integrity and Fun
• Displays a positive, empathetic, patient, polite and friendly manner
• Flexible approach and ability to work effectively as part of a diverse but small team
• Computer literate and working knowledge of Microsoft Office, CRM systems and mass email distribution systems
Occasional attendance at off site meetings and events may be necessary. Some out of hours and weekend work may be required on occasion.
Closing date: Thursday 11 January 2019
Interviews will take place the week commencing 14 January 2019
To Apply and for More Information:
If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us.
No agencies please

Reference: 619616857

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